How Handled handles your information. Written in plain English. Updated when our practices change.
Handled is an AI automation service for local businesses operated from Thornton, Colorado, USA. The service is available at justhandled.net. Throughout this policy, "we," "our," and "Handled" refer to that service. "You" means the business owner using Handled.
You can reach us anytime at hello@justhandled.net.
When you complete the intake conversation or order form, we collect:
To deliver the automation you purchased, you may grant Handled access to one or more of your accounts (for example, your Google Business Profile, Gmail, or business phone system). When you do, we receive the data those services share with us under your explicit permission. We only request the minimum scopes required to perform the automation you bought.
Handled's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We use Google data only to provide and improve the user-facing features of the automation you purchased. We do not use Google data for serving ads, do not allow humans to read it (except for security, with your explicit consent, or where required by law), and do not transfer it to others except as needed to provide the service.
Standard server logs (IP address, browser type, pages visited, timestamps) are kept for security and debugging. We use cookies only for essential functionality, not for advertising or cross-site tracking.
If your Handled automation sends text messages on your behalf, those messages reach your customers under the consent your business has collected. We do not send marketing or promotional SMS to you unless you have explicitly opted in.
We will not share or sell your mobile phone number or SMS opt-in data with any third party for promotional or marketing purposes. Your mobile information is shared only with carrier and messaging-platform partners that are required to deliver the message you authorized. You can opt out at any time by replying STOP to any message you receive.
We share data with the small number of vendors required to actually run the service. Each one is contractually bound to handle data only as we instruct them to:
We do not sell or rent your personal information to anyone. We do not share data for cross-context behavioral advertising.
We keep order records, intake transcripts, and operational logs while your account is active and for up to 24 months after, so we can answer questions about completed work and meet recordkeeping obligations. You can ask us to delete your data sooner — see "Your rights" below.
Data is encrypted in transit via HTTPS and at rest at our vendors. Access is restricted to the operator and the minimum vendor surface required to run the service. We do not store payment card numbers. API keys we use to deliver your automation are stored in encrypted environment variables, not in source code.
Regardless of where you live, you can email hello@justhandled.net to:
If you're in California, you have additional rights under the CCPA/CPRA, including the right not to be discriminated against for exercising your rights. If you're in the EU/UK, you have rights under GDPR including the right to lodge a complaint with your local supervisory authority. We will not retaliate against you for exercising any of these rights.
Handled is a B2B service intended for business owners. We do not knowingly collect information from anyone under the age of 13. If you believe a child has provided us information, contact us and we'll delete it.
If we materially change how we handle data, we'll update the effective date at the top of this page and, if appropriate, notify active customers by email. Continued use of Handled after a change means you accept the updated policy.
Questions about this policy or anything we do with data? Email hello@justhandled.net. We answer.